Privacy Policy
LABORHOTEL, SL, company owner of https://www.climiahotels.com/, is aware of the importance of the privacy of personal data and therefore, has implemented a data processing policy aimed at providing maximum security in the use and collection of the same, ensuring compliance with current regulations in the matter and configuring said policy as one of the basic pillars in the entity’s lines of action.
During the navigation through the website HTTPS://WWW.CLIMIAHOTELS.COM/ it is possible that personal data may be requested through different forms provided for this purpose. Said data will be part of the relevant treatments according to the specific and determined purpose that motivates the collection of the same.
Below is a list of data processing that can be carried out through the website:
I. IDENTIFICATION OF THE DATA CONTROLLER
All data processing is carried out on behalf of LABORHOTEL, SL, whose identifying data are as follows:
Information about the data controller
Data Controller: LABORHOTEL, SL
Address: C/ Herreras, n9 3 3501 Benidorm – Spain
Email: reservas@climiahotels.com
Phone: +34 965 851 459
Data protection contact: reservas@climiahotels.com
Information about exercising rights: You can access, rectify, and delete the data, as well as revoke the authorization for the processing of the data, exercise the rights of limitation, portability, and not to be subject to automated decisions by writing to the postal address listed in this table, or to the email address: reservas@climiahotels.com
II. INFORMATION ABOUT THE DATA PROCESSING CARRIED OUT THROUGH HTTPS://WWW.CLIMIAHOTELS.COM/
1. Reservation in CIMIA HOTELS establishments
Summary: the entity will process your data to manage your accommodation reservation at the selected hotel establishment.
I. Purpose and legal basis for data processing
Data subject to processing: We will process the personal data that you have provided to us in the reservation form on the website www.climiahotels.com.
Purpose of the processing: If you make a reservation through www.climiahotels.com, your data will be processed to facilitate the aforementioned reservation process. If during the reservation process you give consent for the sending of commercial electronic communications, your data will be processed to keep you informed of the news and services offered by the hotel and catering establishments of the CLIMIA HOTELS group. Likewise, if you join the CLUB during the reservation, your data will be processed in accordance with what is collected in point 4. (CLUB)
Automated decisions: No profiling is performed, nor are automated decisions made.
How long will we keep your data? The data will be processed for the period of time during which potential responsibilities may arise between the parties, with a minimum of 5 years.
Legal basis for the processing: The Legitimization of the processing for the reservation is based on the execution of the contractual relationship between the parties when making a reservation.
Obligation to provide the data and consequences of not providing them: The data marked with * are mandatory, otherwise the reservation process cannot be completed.
Origin of the data: the data subject themselves.
II. To which recipients will your data be communicated?
* Your reservation details will be passed on to the hotel establishment of the CIMIA HOTELS group that you have selected for your stay, as part of the reservation management process. Each hotel establishment of the CIMIA HOTELS group has its own corporate name and identification details, we detail below their details: * Hotel Belroy. Company: SunBeach Point, SL. VAT: B54519020. Address Avda Mediterráneo 13 03503 Benidorm. Phone: 965850230 * Hotel Benidorm Plaza. Company: Hoteldorm, SL VAT: B03122728. Address. Vía Emilio Ortuño 18 03501 Benidorm. Phone: 965851549 * Sleep Apartments. Company: Hoteldorm S.L. VAT: B03122728. Address: Martínez Alejos 2 03501 Benidorm. Phone: 965854038 * Depending on the type of rate you select when making your reservation, we will process your financial data and data on transactions of goods and services for billing and payment of your reservation, using payment gateways or payment mechanisms with financial entities. If you book a rate with direct payment at the hotel, we will process your payment method data as a guarantee of your reservation. * No international data transfers will be made.
2. Subscription to electronic newsletter
Summary: the entity will process your data to manage your subscription to the entity’s newsletter.
I. Purpose and legal basis for data processing
Data subject to processing: We will process the data you have provided in the registration form. Also, at LABORHOTEL, SL we use cookies and similar devices in our email newsletters, with which we can personalize the content of our advertising emails to adapt it to those products and services with which you interact preferentially.
Purpose of the processing: The data you provide will be processed to manage your subscription to the CLIMIA HOTELS electronic newsletter, through which you will receive information about news, products, and services related to the hotel and catering companies of CLIMIA HOTELS (https://www.climiahotels.com/). LABORHOTEL, SL is the company responsible for this management in the hotel group to which we belong.
Automated decisions: No profiling is performed, nor are automated decisions made.
How long will we keep your data? The data will be processed until you revoke your authorization for the processing of your data. You can unsubscribe from the newsletter from the received electronic communication.
Legal basis for the processing: The legal basis for the processing of your data is the unequivocal consent you express when filling out and sending the newsletter subscription form.
Obligation to provide the data and consequences of not providing them: The requested data is mandatory, otherwise we will not be able to include you in the entity’s personnel selection processes.
Origin of the data: the data subject themselves.
II. To which recipients will your data be communicated?
* No data transfers will be made. * No international data transfers will be made.
3. Work with us. Reception of curriculum vitae
Summary: the entity will process your data to manage your participation in personnel selection processes.
I. Purpose and legal basis for data processing
Data subject to processing: We will process the data you have provided in the Work with us section of the website, or, if applicable, through a message by electronic means, such as an email or instant messaging.
Purpose of the processing: Manage your curriculum data for your participation in the selection processes of the establishments of the CLIMIA HOTELS group, to which this company belongs. The data collected from this form will be processed by LABORHOTEL, SL and may be communicated to other establishments of the CLIMIA HOTELS group if your profile fits any of the vacancies.
Automated decisions: No profiling is performed, nor are automated decisions made.
How long will we keep your data? The data will be processed for the time necessary for the vacancy management. Subsequently, the data will be deleted if there is no new conversation or interaction between the parties within a maximum period of one year.
Legal basis for the processing: The legal basis for the processing of your data is the unequivocal consent you express when accepting the privacy policy and sending your CV through this section of the website.
Obligation to provide the data and consequences of not providing them: The requested data is mandatory, otherwise we will not be able to contact you in order to manage your request for inclusion in our curriculum database.
Origin of the data: the data subject themselves.
II. To which recipients will your data be communicated?
* The data collected from the Work with us section of this website are managed by LABORHOTEL, SL, a company of the CLIMIA HOTELS group, responsible for the curriculum management of the CLIMIA HOTELS group. By accepting this privacy policy, you authorize us to communicate your data to the other establishments of the HOTELGF group, to which we belong, provided that your professional profile fits any of the vacancies in the establishments of the CLIMIA HOTELS group. * No international data transfers will be made.
4. Club
Summary: the entity will process your data to manage your membership in the hotel establishment’s club.
I. Purpose and legal basis for data processing
Data subject to processing: We will process the data you have provided after registering as a CLUB member to formalize your membership.
Purpose of the processing: Manage your personal data to join as a member of our club and benefit from the offers and best conditions of the establishments of the CLIMIA HOTELS group, to which this company belongs. The data collected from this form will be processed by LABORHOTEL, SL and may be communicated to other hotel and/or catering establishments of the CLIMIA HOTELS group to take advantage of the benefits of being a CLUB member.
Automated decisions: No profiling is performed, nor are automated decisions made.
How long will we keep your data? The data will be processed as long as you are a member of our CLUB. If you decide to unsubscribe as a CLUB member, the data will be deleted, and you will no longer be able to benefit from the conditions of being a CLUB member.
Legal basis for the processing: The legal basis for the processing of your data is the unequivocal consent you express when accepting the privacy policy and sending your registration request.
Obligation to provide the data and consequences of not providing them: The requested data is mandatory, otherwise you will not be able to be part of our CLUB.
Origin of the data: the data subject themselves.
II. To which recipients will your data be communicated?
* The data collected from the registration section of the CLUB are managed by LABORHOTEL, SL, a company of the CLIMIA HOTELS group, responsible for the administrative management of the CLUB of CLIMIA HOTELS. By accepting this privacy policy, you authorize us to communicate your data to the other establishments of the HOTELGF group, to which we belong, since the objective of the CLUB is to obtain benefits in any CLIMIA HOTELS establishment. * No international data transfers will be made.
5. User support
Summary: the entity will process your personal data to address and respond to your queries and doubts about any of our services through the various communication channels available: email, website, virtual assistant, call center,.
I. Purpose and legal basis for data processing
Data subject to processing: We will process the personal data you have provided when using any of the communication channels enabled for users. In the case of calls to our reservations switchboard, you will be informed in advance about the voice recording.
Purpose of the processing: The data will be processed by CLIMIA HOTELS to respond to queries, requests about reservations and to be able to address complaints or claims about the services offered. In the case of voice recordings during calls, the purpose is to maintain and improve the quality of our services.
Automated decisions: No profiling is performed, nor are automated decisions made.
How long will we keep your data? The data will be processed for the time necessary to resolve your query, doubt, or complaint. In the case of recordings, they will be kept for a period of 24 months. Subsequently, the data will be retained for the legally established period to address any responsibilities arising from the relationship and the processing.
Legal basis for the processing: The legal basis for the processing of your data is the unequivocal consent you express when using any of the provided communication channels for user support.
Obligation to provide the data and consequences of not providing them: The data requested during the customer support process is mandatory and necessary to resolve the query or incident. In the case of call recordings during the customer support process, after being informed, if the user continues with the call, it implies their agreement to the recording; non-agreement will imply the impossibility of providing such support.
Origin of the data: the data subject themselves.
II. To which recipients will your data be communicated?
* The data collected from the call center of the reservations switchboard or from the website of www.climiahotels.com are managed by LABORHOTEL, SL, a company of the CLIMIA HOTELS group, responsible for the administrative and reservations management of CLIMIA HOTELS. Your data may be passed on to any of the hotel establishments of CLIMIA HOTELS for the correct resolution of your request. * No international data transfers will be made.
III. EXERCISE OF RIGHTS
You have the right to obtain confirmation as to whether or not we are processing personal data concerning you.
* As an interested party, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. * In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims. * In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. * In cases where the processing of your data is based on your consent, you may revoke it at any time. * In cases where legally appropriate, you have the right to data portability, which means that you have the right to receive personal data related to you, which we are processing, and store it on your device, this right also allows you to request us to communicate your data to another data controller.
Also, if you believe that there is a problem or an issue regarding data processing, you can contact the entity through the contact address indicated in this document, and in any case, you have the right to file a complaint with the relevant Data Protection Authority in personal data, which in the case of Spain is the Spanish Data Protection Agency.
To exercise your rights, you must send us a request to the email address reservas@climiahotels.com attaching a copy of your ID, or another document that legally identifies you.
